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FAQ's
West Penn Hardwoods
1405 Deborah Herman Road
Conover, NC 28613
 
OPEN: MONDAY – FRIDAY 8 A.M. – 5 P.M.
SATURDAY 9 A.M. – 1 P.M.
 
CALL US AT: 828-322-9663
FAX US AT: 828-322-2369

Frequently Asked Questions

 

1. What is 4/4, 5/4, 6/4, 8/4?

This is the way we measure the thickness of the lumber. If you think of this like a fraction, 4/4 would equal 1”, 5/4 equals 1 ¼”, 6/4 equals 1 ½”, and 8/4 equals 2” thick. The way you say this is “four quarter”, “five quarter”…

2. What is quartersawn lumber?

Technically, quarter-sawn lumber has the growth rings of the tree approximately perpendicular to the board's broad face. In contrast, plain-sawn lumber has the growth rings parallel to the board's broad face.

3. Is your facility open to the public and can I visit?

Yes, we have a very large warehouse facility that is open to the public on Monday-Friday from 8-5 PM (EST) and on Saturday from 9-1 PM. We have provided our location on our Location page to help you find us better.

If you are coming from a long distance you may want to contact us first to be sure someone will be free to assist you, and we can always arrange to meet you outside of normal business hours if needed.

4. Am I allowed to select my own lumber?

Yes, we have no problem with customers selecting their own material. We only ask that you put the lumber back the way you found it!

5. What are my payment options?

We accept all forms of credit card as well as money orders and cashier’s checks. Please do not mail in personal checks as they will have to be cleared before we can ship, and this will delay your order.

6. Can you mail me a catalog?

We are sorry that we do not produce a written catalog at this time. All the information you will need can be found on this web site and it is updated frequently. If you are not able to find what you are looking for, please call us at 1-828-322-9663 and one of our sales associates will be happy to assist you!

7. How do I calculate my shipping costs?

Shipping cost is most often calculated by the weight of the package. Some of our packages have the shipping included, but most of the time shipping charges are based on the specific order. Feel free to call us at 828-322-9663 and one of our sales associates will be happy to help you.

8. How do we ship this wood?

For smaller bundles under 70 lbs, we normally ship by UPS or USPS Priority Mail. For larger pallet orders, we generally use Con-Way Freight and the pallet is delivered to your local terminal. It is possible to have the pallet delivered to your home, but there is usually a fee.

9. What sizes does the lumber come in?

This is a difficult question, but one we are often asked. Generally our material comes on pallets where the width of the boards is from 4-7” random and the length is 6-8’. But it is always best to call and speak to one of our salesmen when you are inquiring about a specific species.

10. What other services do you offer?

Our lumber is rough-cut. We have the capability to surface the lumber for a fee. We do not dimension lumber or cut certain sizes for orders. Also, we no longer offer jointing as a service.

11. Do you have a minimum order?

Yes, we do. There are two options:

  • you can order at least 10 board feet, mix and match
  • we will sell smaller quantities, but will not cut a board. We will select the smallest board we have to fill the order.

12. Do we buy logs/lumber?

We buy our material by the truckload or by the container load. We generally do not buy logs from people’s back yards. For this you may want to contact your local sawmill.

13. Why are most of the Turning Stock pieces covered in wax?

***PLEASE BE ADVISED THAT MOST EXOTIC TURNING STOCK IS GENERALLY GREEN/WET DUE TO THE TROPICAL CLIMATE FROM WHICH IT COMES. WE FULLY WAX OUR TURNING STOCK TO PREVENT CRACKING***